To offer a safe and secure shopping experience, Vivid Distributing LLC dba Vivid Racing has established these online Policies for any user, viewer, or buyer at www.vividracing.com.
Note: Many parts are for off-road use only. As with any racing activity, there are risks at performance modifications. All installations are at the customers own risk. Vivid Distributing LLC or VividRacing.com holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using after market performance products. Some items listed are illegal in many states and only for racing vehicles which may never be used on a public highway.
Conditions of USE
Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Vivid Racing or its suppliers/manufactures and is protected by U.S. and international copyright laws. All trademarks, service marks, and trade names of and related to Vivid Racing are proprietary to Vivid Racing. All other trademarks not owned by Vivid Racing or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Vivid Racing. Product information such as text, logos, and/or images used to promote products and/or the sale of products have been provided to Vivid Racing along with permission to use directly from the supplier or manufacture. Any unauthorized use from other companies of the materials appearing on this site without written permission from the supplier and or manufacture may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All software used on this site is the property Vivid Racing or its software suppliers and protected by U.S. and international copyright laws and may not be reproduced, modified, distributed, transmitted, or republished.
Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Vivid Racing reserves the right at any time after receipt of your order to accept or decline your order for any reason. Vivid Racing reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and adjust your invoice accordingly. Vivid Racing may require additional verifications or information before accepting any order. Once you have placed a online, phone order, or other type of order with Vivid Racing, you have entered in a contract to purchase and your credit card will be charged immediately. Orders DO NOT always ship the same day. Please allow 24 hours for your order to ship. If you need priority delivery then please contact us by phone for immediate attention.
Because Vivid Racing reserves the right to accept or decline your order for any reason, typographical, product photo, and/or pricing errors that may occur do not entitle a customer to receive something from those errors. Vivid Racing cannot be held responsible for honoring purchases caused by such errors and will simply take action to correct the error. These errors are not a misrepresentation of a product, business, manufacture, or sale, but a error which Vivid Racing's responsibility is to correct the error.
The import market we deal in is currently one of the hottest cars right now on the market. What does that mean to you as a customer, hard to get products. Vivid Racing stocks more vehicle specific parts then anyone else in the USA for our lines we carry. Parts turnover is quick. So when you order from us we put you in line to receive the product if it is not instock. Some specialty items may need to be ordered from overseas and can take 4-6 weeks for delivery. However if you order from us and a problem occurs, these are the steps to follow.
If you order a product, your credit card is charged immediately as stated above. We will notify you the status of the order and the product availability. If you choose to cancel the order after the same day we received or not during business hours when the order has been processed, a 5% cancellation fee will be charged and the remaining amount will be credited back to you.
The Shipping Rates shown at time of checkout our dimensional rate only. If your shipment weight is to much then contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders(Outside the USA) are not automatically processed as we may require additional information from you.
If a product is ordered and not wanted, the UNUSED item can be returned for a 25% restocking fee. Shipping is not refundable in either direction. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the Vivid Racing warehouse are shipped via Fedex or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. Fedex, UPS, and DHL have package pick up locations if you are unable to sign for the package. If the package is returned to Vivid Racing or manufacturer, you will be responsible for the return shipping costs and pay a 25% restocking fee. These fees will be charged to your account on file.
VIVID RACING DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return, will not cover any expenses related to the product or installation, and you maybe be required to purchase a replacement.
Please also see our full SHIPPING and RETURNS policies HERE.
Special Order Items
Some items may be special order specifically for the customers vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts.
Vivid Racing accepts credit cards, Paypal, Paypal Credit, Cashier Checks, Money Orders, and Bank Transfers with appropriate billing and shipping addresses to be verified. All orders are to be paid in full at the time of purchase unless we contact you otherwise. Prices and shipping cost is subject to change anytime because of exchange rates, shipping costs, manufacturer price changes, etc.
All products come with the warranty that is applied directly by the manufacturer. Unless you purchase our extended warranty, Vivid Racing does not offer any of our own warranties and are not responsible for product failures or failures due to installation. Certain products are intended for race use only as suggested by the manufacturer and should be installed and set up by professional service centers ONLY. As stated above we are not responsible for shipping cost other then by our own mistake of incorrect shipping. Any item that is altered or changed from its original state without the consent of the manufacture, will not be able to be returned or receive warranty support. The warranty of a product is facilitated by Vivid Racing, however we can only enforce the manufactures decisions.
By law, a dealership is not allowed to void a warranty based upon having aftermarket parts installed on a car. When you add an aftermarket part to the car, the aftermarket part will void the warranty of ONLY the stock part it is replacing.
VR Tuned ECU Flash Terms
We fully support our products, as well as the system, processes, and procedures that have been tested on many platforms for 1000s of customers worldwide. If you do not follow the instructions on VRTuned.com or the instructions that are emailed to you when you receive your new file, you risk the possibility of damaging the ECU. We cannot control issues pertaining to customers internet connections, computer abilities, other laptop programs, corporate security, etc. If you encounter errors and would like advice on what that error is caused by, you can email firstname.lastname@example.org. Once the VRTuned Flash Cable is plugged into your OBDII port and you read out the cars stock file, the cable is then locked to your VIN and cannot be returned. If you do decide to cancel your flash order and have done this process and not received a tuned file, a fee of $250 with be deducted from the refund amount to cover the cable cost. There is NO WARRANTY on VRTuned ECU Flashes. All files are good working files that have been rigorously tested and used in cars worldwide. Please understand that mechanical issues, improper performance part combinations, not following the directions, and "Butt Dyno" reactions are not our responsibilty. The ECU flash service must be used within 30 days of purchase. After 30 days the flash purchase cannot be cancelled or refunded.
To offer a 30 Day Money Back Guarantee with Software is unheard of. However there are costs related to the ECU flashing that we simply cannot get back due to hardware and other resources. If after 30 days you are completely unsatisfied with the product, we have tried custom tuning, we have helped diagnose potential issues, we will refund you back the ECU flash cost less the hard cost of $250 and a $200 tuning fee charge. Our money back guarantee is 100% up to our discretion and cannot be related to other mechanical products or installations that are out of our control.
VR Tuned Auto Flash Terms
Note that once the upgrade is complete the Auto Flash tool will be locked to that vehicles VIN. The item is non returnable. Auto Flash plug and play flash tools must follow the exact instructions to ensure it is working properly. If the manufacture approves a special return or item replacement, we may honor that. The Auto Flash cannot be used on another vehicle.
VR Tuned Tuning Box Kit
The tuning box kits are designed to work specifically with the vehicle it was ordered for. We have a 30 day money back guarantee on the Tuning Box kit as long as the item is shipped back to us with all parts and in AS NEW condition. No plugs, clips, or harness parts can be broken, scratched, or changed. The tuning box can be reprogrammed and used for different cars as long as you buy the appropriate harness required.
100% Satisfaction Guaranteed - We want happy customers. Happy customers tell their friends. That equals referral business and a long term relationship for both parties. If you ever encounter a issue where you are not happy with the product, the service, or both, contact one of the owners so we can work it out. Because each case is unique, our Terms & Conditions policies will be generalized. However it is our goal and intent to assist every one of our customers to the best of our ability.