Vivid Racing is focused on providing you with the ultimate in Risk Free Shopping giving you strong buyer confidence. We have outlined the below conditions so you can confidently buy from us knowing your options for getting the best products and service. If you have a issue with what was ordered, contact our customer service department at 1-866-44-8483 Monday to Friday 9am - 6pm MST, or contact us via email by Clicking Here so we can assist you to the best of our abilities.
*Risk Free Shopping most follow these guidelines:
Risk Free Shopping guarantee is valid on limited products for 30 days.
Item(s) must be brand new in unused condition.
All original packaging, components, instructions, must be included in undamaged condition.
Special Order items that are custom made specifically for your vehicle and order are restricted from this program. Special order items are deemed as: Custom to the customers needs, specialty built products, non standard items, made to order products, or products that must be imported or purchased specifically for individual customer.
Products that have been installed, test fitted, painted, used are restricted from this guarantee. This includes items such as: brake components, body kits, tires, clutch kits, etc.
Guarantee does not cover not wanting an item, issues due to installation error, ability, or lack of understanding by customer and/or installation shop.
Returns must be approved by Sales Manager and assigned an RMA number.
Items must be shipped back to Vivid Racing, Vendor, or Manufacturer for inspection before processing a refund. Vivid Racing does not pay return shipping nor refund original shipping.
Refunds will be issued after inspection via the original form of payment for the original invoice product values.
Vivid Racing does reserve the right to void this guarantee with a written response stating reason. If the guarantee is voided, the customer can pay a restocking fee per our Shipping & Return policies or have the item shipped back to them. In some circumstances, we may be able to take the product back less fees for you to use as store credit.